Faq
Delivery
Shipping costs depend on the destination and the number of items you purchase.
You can calculate the exact shipping cost by adding items to your cart, proceeding to checkout, and entering your mailing address.
Processing Time: Orders are processed within 3–5 business days. Some may take longer (4–6 days) depending on quality checks, packing, and handling.
Shipping Time:
USA: 9–15 days (Economy shipping)
International: 9–18 days (Economy shipping)
Once your order has shipped, you will receive a tracking code via email.
You can also track your parcel on our website.
If a delivery attempt fails, the package will be returned to the local post office.
You can contact your local post office to arrange a pickup or schedule another delivery attempt.
Payment
We accept payments through:
- PayPal
- Stripe (for credit card payments)
You can modify your order within 24 hours of placing it by contacting us. After that, we cannot guarantee changes can be made.
If payment is not authorized or processed, we may cancel your order. Ensure that sufficient funds are available and contact us if you experience any issues.
If applicable, sales tax will be automatically calculated and added to your order total at checkout.
Your Oder
To track your order, please check the tracking number sent to your email. You can also visit our website and enter the tracking number to get real-time updates on your order’s location and delivery status.
We take customer concerns seriously and are here to help. If you have a complaint, please email us at contact@vevri.com. Provide as much detail as possible, including your order number and a description of the issue, so we can assist you promptly.
Yes, we offer international shipping. Please note that shipping times and costs will vary depending on the destination.
You can track your order status by using the tracking number we sent to your email. If you haven’t received it yet, please check your spam folder or reach out to us for assistance.
Refunds & Returns
We offer a 30-day return policy.
Items must be unused, in the original condition, and in their original packaging to qualify for a return.
Please ensure you have a receipt or proof of purchase.
Exchanges are only accepted for defective or damaged items. Contact us for the return address and instructions.
Refunds are issued once we inspect the returned item. If the item is not in its original condition or has missing parts, a partial refund may be issued. Items returned more than 30 days after delivery may also be subject to partial refunds.
Check your bank account and contact your credit card company or bank. If you still haven’t received your refund, please reach out to us at contact@vevri.com.
